jlll Privacy Policy

1 Introduction

jlll is a safe and reliable online gaming and sports betting platform operating for users in Bangladesh. We give the highest priority to the privacy of our users. This privacy policy describes how jlll collects your personal information, the purposes for which that information is used, the conditions under which information may be shared with third parties, and the steps we take to protect your information.

By using our platform you are consenting to the terms described in this privacy policy. If you do not agree with any part of this policy, you are requested to refrain from using our services. If this policy changes, we will notify you by posting a notice on the platform.

This privacy policy applies only to the jlll platform (jlll.lat). We are not responsible for the privacy policies of third-party websites or services.

2 Information We Collect

jlll collects various types of information for the purpose of providing its services. A detailed description of the information collected is given below:

2.1 Registration Information

• Full name
• Email address
• Date of birth (for age verification)
• Residential address
• Preferred currency and language

2.2 Identity Verification Information (KYC)

We collect identity verification information to ensure the security of financial transactions and to comply with applicable regulations:

• National ID (NID) or passport copy
• Bank account or mobile banking information (bKash, Nagad, Rocket)
• Selfie or photo ID if required

2.3 Financial Information

• Deposit and withdrawal transaction history
• Payment method details (mobile number, etc.)
• Bonus and cashback information

2.4 Technical Information

• IP address
• Device information (operating system, browser type)
• Login time and session data
• Cookies and browsing behaviour information

2.5 Gaming Information

• Play history and preferences
• Betting patterns
• Win and loss records

3 Purpose of Using Information

jlll uses the information collected for the following purposes:

3.1 Account Management

Your registration information is used to create, manage, and keep your account secure. This ensures that only authorised persons can access your account.

3.2 Service Delivery and Improvement

Your usage information is analysed to personalise the gaming experience, improve platform functionality, and add new features.

3.3 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, and Rocket, and to ensure the security of transactions.

3.4 Legal Compliance and Fraud Prevention

Information is used to comply with applicable laws and regulations, prevent money laundering, detect fraudulent activity, and protect minors (under 21) from gaming.

3.5 Customer Service

Relevant information is used to resolve your issues, review complaints, and provide support.

3.6 Communication

Your email address is used to keep you informed about important updates, transaction confirmations, security alerts, and relevant offers.

4 Information Sharing and Disclosure

jlll does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with selected trusted partners for payment processing, technology infrastructure, and security services. These partners are contractually bound to comply with our privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to court orders, lawful requests from government agencies, or requirements under applicable law. In such cases we provide only the information necessary on the basis of legal advice.

4.3 Security-Related Situations

Relevant information may be shared with the relevant authorities to prevent fraudulent activity, gaming by minors, or any other illegal activity.

4.4 Business Changes

If there is any change to the business structure of jlll (merger, acquisition, etc.), your information may be transferred to the new entity. In that case we will provide advance notice.

5 Cookies Policy

jlll uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the platform experience.

5.1 Use of Cookies

• Maintaining login status and session
• Remembering language and preferences
• Completing security checks
• Analysing platform functionality

5.2 Cookie Control

You can disable cookies through your browser settings. However, disabling some cookies may limit certain platform functionality.

6 Data Security Measures

jlll applies industry-standard security measures to keep your information secure:

6.1 Technical Security

• SSL Encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Two-Factor Authentication option
• Regular security audits and vulnerability assessments

6.2 Administrative Security

• Limited staff access — only necessary staff can access information
• Staff privacy training
• Third-party partners bound by security agreements

6.3 Physical Security

Our server infrastructure is housed in secure data centres where unauthorised physical access is fully controlled.

However, no method of using the internet is 100% secure. If a data breach occurs, we will notify you and the relevant authorities as quickly as possible.

7 Data Retention Period

jlll retains your personal information only for as long as necessary. The retention period is determined on the following basis:

• For active accounts — for as long as the account remains active
• After account closure — for a specified period as required by legal obligations
• Financial transaction records — for a minimum of five years even after account closure
• During legal disputes or investigations — until they are resolved

After the specified period, information is securely deleted or anonymised.

8 Your Rights

As a user of our platform you have the following rights:

8.1 Right of Access

You may request details of the information stored about you by jlll at any time.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request a correction.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, complete deletion may not be possible where legal obligations exist.

8.4 Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes.

8.5 Right to Data Portability

You may request a copy of your stored information in a structured, machine-readable format.

To exercise these rights, send an email to [email protected] or contact us via our live chat.

9 Protection of Minors

jlll strictly prohibits providing services to anyone under the age of 21. We verify age at registration and additional verification is required in any suspicious case. If we confirm that a minor has created an account using false information, that account will be closed immediately and the relevant information may be shared with the appropriate authorities.

A request to parents — monitor your child's internet use and use parental control software where necessary.

10 International Data Transfers

In some cases your information may be stored or processed on servers located outside Bangladesh. For any international data transfer we ensure that the applicable data protection standards are maintained in the recipient country. We apply the necessary contractual safeguards for data transfers.

11 Policy Changes

jlll may update this privacy policy from time to time. If changes are made, we will:

• Update the last updated date on this page
• Send a notice to your registered email for significant changes
• Display a notification on the platform

Continued use of the platform after changes will indicate that you have accepted the revised policy.

12 Responsible Gaming and Privacy

To ensure responsible gaming, jlll may monitor your gaming behaviour. If we identify signs of problematic gaming behaviour, we may contact you for the purpose of providing support. Information collected for this purpose is kept confidential and used only for your protection.

To learn more about responsible gaming, visit our Responsible Gaming page.